Your Trusted Microsoft Infrastructure Partner
Managed Unified Communication - Remote Infrastructure Management Services
Your Trusted Microsoft Certified Unified Communication Partner
Skype for Business / Lync Services Management
- Front end pool Management
- Back-end SQL Management
- Director Server Management
- Persistent Chat Server Management
- Mediation Server Management
- Office Web Apps Server Management
- Edge Pool Management
- Reverse proxy Management
- Branch Appliance Management
Skype For Business / Lync Server Monitoring
- Proactive Monitoring
- Skype / Lync Server Monitoring
- Monitor Applications
- Monitor Services
- Monitor Events
- Monitor Critical Server parameters
- Monitor Agent Logs
- Monitor Scheduled Tasks
- Monitor Server Performance
Skype for Business / Lync Server Management
- Hardware & Software Management
- Server Configuration
- SIP, PBX & PSTN Mangement
- Manage Server roles
- Configure alert Notification
- Configure alert thresholds
- Log &Database Management
- Server House Keeping
- Alert Management & Analysis
Unified Communication Server Patching & Release
- Research New OS releases/patches
- Research New Lync releases/patches
- Develop Patching Plan & Schedule
- Patching Version Control
- Patch/Release Pre-production Testing
- Install New Releases / Patches
- Evaluate Services Post Patching
- Update SIP, PSTN & PBX
Unified Communication Network Management & Configuration
- Call Admission Control (CAC) traffic
- Firewall Management
- Load Balancer Management
- Gateway Appliance Management
- Perimeter DMZ Management
- Reverse Proxy Management
- SIP / IP-PSTN / IP/PBX Management
- Network Port Configuration
Unified Communication High Availability & Disaster Recovery
- Manage Front End Pool Pairing
- Manage SQL Database mirroring
- Manage SQL AlwaysOn Availability
- SQL Failover Cluster Instances FCI
- Manage SQL failover clustering
- File sharing - Distributed File System
- Plan Schedule Execute DR Testing Plan
- Plan Schedule Execute HA Testing Plan
Unified Communication Backup & Recovery Management
- Define Policies & Schedules
- Backup Storage Management
- Configure Backups
- Monitor Backup Jobs
- Review Backup History
- Backup Restore Test
- Report Backup History & Status
- On demand Data Restores
Unified Communication Data Protection & Management
- OS hardening
- Application Hardening
- Anti-virus Management
- Anti-Spam Management
- SSL Certificate Management
- Security Log Audit and Review
- System Log Audit and Review
- Infrastructure Security Audit
Unified Communication Risk & Compliance Management
- Persistent Chat Compliance Server
- Instance Messaging (IM) Archiving
- Vulnerability Scan & Fix
- Risk Assessment & Remediation
- SOX / PCI Compliance
- ACL & RBAC Management
- Access Management
- Information Security Policies
Unified Communication Capacity & Cloud Management
- Hardware & Software Inventory
- SIP Trunk, PBX, Cloud PBX Inventory
- Skype / Lync Capacity Analysis
- Skype / Lync Capacity ForeCasting
- Cloud Infrastructure Management
- Cloud Resource Management
- Cloud PBX Configuration
- Cloud Scaling up / down
Communication Troubleshooting & Problem Resolution
- Problem Troubleshooting & Resolving
- Event Management
- Incident Management
- Problem Management
- Change Management
- Release Management
- Configuration Management
- Security Management
Unified Communication Resource Management
- Performance Tuning
- Server optimization
- Storage Integrity Check
- Storage Evaluation
- Storage Consolidation
- Disk Space management
- Maintain License & Contract Details
- AMC / Warranty Management
Unified Communication End User Support
- Client Application Support
- Client Device Support
- Remote Desktop Support
- Mobile Device Management
- Mobile device security
- Access Request Management
- Users & Groups Management
- End User Training
Unified Communication Executive Reporting
- Generate Skype / Lync Report
- Standard incident Report
- Daily Health Checks
- Monthly platform checks
- Inventory Management
- Monthly / Quarterly Report
- Root Cause Analysis (RCA) Report
- Vendor & Supplier Management
Unified Communication Technical Support
- 24x7 Remote Support
- Phone, Email, Chat & Ticketing
- On-site & Off-shore Support
- Level 1 - Technical Help Desk
- Level 2 & Level 3 Support
- SLA & ITIL Based Support
- Knowledge Center Management
- Dedicated Delivery Manager & Team
Skype for Business Server 2015
Lync Server 2013
Lync Server 2010
Office Communications Server 2007
Skype for Business Online
Microsoft System Center Operations
System Center Configuration Manager
System Center Data Protection Manger
Rights Management Services (AD RMS)
Microsoft ForeFront
Symantec
Cisco
McAfee
Trend Micro
Sophos
Veeam
Barracuda
EMC
AVG
F5
StorgeCraft
GFI
Vmware
Faxination
Ironport
Proofpoint
Websense
NovaSTOR
Vembu
Acronis
Splunk
Avast
Avira
Bitdefender
Kaspersky
Clearswift
SonicWall
