Your Trusted Microsoft Infrastructure Partner
Managed Messaging - Remote Infrastructure Management Services
Your Trusted Microsoft Certified Messaging Partner
Exchange Services Management
- Mailbox Role Management
- CAS Role Management
- Hub Transport Server Management
- Unified Communication Management
- Edge Server Management
- Database Management
- Mail flow Management
- Exchange Server Features Management
Exchange Server Monitoring
- Proactive Monitoring
- Exchange Server Monitoring
- Monitor Applications
- Monitor Services
- Monitor Events
- Monitor Critical Server parameters
- Monitor Agent Logs
- Monitor Scheduled Tasks
- Monitor Server Performance
Exchange Server Management
- Hardware & Software Management
- Server Configuration
- Manage Server roles
- Configure alert Notification
- Configure alert thresholds
- Log Management
- Server House Keeping
- Alert Management & Analysis
Messaging Server Patching & Release
- Research New OS releases/patches
- Research New Exchange releases/patches
- Develop Patching Plan & Schedule
- Patching Version Control
- Patch/Release Pre-production Testing
- Install New Releases / Patches
- Evaluate Services Post Patching
Messaging Network Management & Configuration
- Traffic Analysis
- Firewall Management
- Load Balancer Management
- Gateway Appliance Management
- Perimeter DMZ Management
- MX Records Management
- Domains Management
- Network Port Configuration
High Availability & Disaster Recovery
- Manage DAG & Clustering
- Manage CAS Array
- Plan & Schedule Disaster Recovery Plan
- Execute Disaster Recovery Testing Plan
- Disaster Recovery Testing Results
- Plan & Schedule High Availability Plan
- Execute High Availability Testing Plan
- High Availability Testing Results
Messaging Backup & Recovery Management
- Define Policies & Timelines
- Backup Storage Management
- Configure Backups
- Monitor Backup Jobs
- Review Backup History
- Backup Restore Test
- Report Backup History & Status
- On demand Mailbox Restores
Messaging Data Protection & Management
- OS hardening
- Application Hardening
- Anti-virus Management
- Anti-Spam Management
- SSL Certificate Management
- Security Log Audit and Review
- System Log Audit and Review
- Infrastructure Security Audit
Messaging Risk & Compliance Management
- Vulnerability Scan & Fix
- Risk Assessment & Remediation
- SOX / PCI Compliance
- ACL & RBAC Management
- Access Management
- Information Security Policies
- Data Loss Prevention (DLP)
- Email Archiving
Messaging Capacity & Cloud Management
- Hardware Inventory
- Software Inventory
- Capacity Analysis
- Capacity ForeCasting
- Cloud Infrastructure Management
- Cloud Resource Management
- Cloud Configuration
- Cloud Scaling up / down
Messaging Troubleshooting & Problem Resolution
- Problem Troubleshooting & Resolving
- Event Management
- Incident Management
- Problem Management
- Change Management
- Release Management
- Configuration Management
- Security Management
Messaging Resource Management
- Performance Tuning
- Server optimization
- Storage Integrity Check
- Storage Evaluation
- Storage Consolidation
- Disk Space management
- Maintain License & Contract Details
- AMC / Warranty Management
Messaging End User Support
- Client Application Support
- Client Device Support
- Remote Desktop Support
- Mobile Device Management
- Mobile device security
- Access Request Management
- Users & Groups Management
- End User Training
Messaging Executive Reporting
- Generate Exchange Report
- Standard incident Report
- Daily Health Checks
- Monthly platform checks
- Inventory Management
- Monthly / Quarterly Report
- Root Cause Analysis (RCA) Report
- Vendor & Supplier Management
Messaging Technical Support
- 24x7 Remote Support
- Phone, Email, Chat & Ticketing
- On-site & Off-shore Support
- Level 1 - Technical Help Desk
- Level 2 & Level 3 Support
- SLA & ITIL Based Support
- Knowledge Center Management
- Dedicated Delivery Manager & Team
Microsoft Exchange Server 2016
Microsoft Exchange Server 2013
Microsoft Exchange Server 2010
Microsoft Exchange Server 2007
Microsoft Exchange Server 2003
Microsoft Exchange Online
Microsoft System Center Operations
System Center Configuration Manager
System Center Data Protection Manger
Rights Management Services (AD RMS)
Microsoft ForeFront
Symantec
Cisco
McAfee
Trend Micro
Sophos
Veeam
Barracuda
EMC
AVG
F5
StorgeCraft
GFI
Vmware
Faxination
Ironport
Proofpoint
Websense
NovaSTOR
Vembu
Acronis
Splunk
Avast
Avira
Bitdefender
Kaspersky
Clearswift
SonicWall
